Youth Service Manager

Programs · Boston, Massachusetts
Department Programs
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $37,500

The Youth Service Manager is a member of DREAM's Leadership Team. DREAM’s Leadership Team strives to fulfill our organization's mission of closing the opportunity gap.


The Youth Service Manager has five primary areas of focus:  1) practice and promote diversity, equity and inclusion so the diverse population we serve is represented among our staff and volunteers and that they bring knowledge of social and racial justice as it pertains to the opportunity gap for low income youth 2) to fulfill our mission by engaging each enrolled youth in each applicable element of our program model 3) to recruit and build a corps of volunteer mentors from college campuses 4) to support our team of AmeriCorps members and supervisors who engage in direct service with our youth, families and volunteers and 5) to manage and maintain DREAM’s relationships and general operations in their assigned region.


DREAM is committed to serving our youth with culturally appropriate programming.  We seek members who contribute to the diversity and excellence of The DREAM Program and who foster an inclusive environment.


Objectives:

  • Build a relationship with every volunteer mentor.
  • Express a passion for and an understanding of social and racial justice as it pertains to the opportunity gap for low income youth.
  • Assure each volunteer is prepared, trained and provides a culturally appropriate experience to the youth and families served.
  • Build a relationship with every youth and their family.
  • DREAM youth and families have agency over their DREAM experience.
  • DREAM youth engage in weekly Village Mentoring and report a high quality experience and relationship with their mentors.
  • DREAM youth attend and succeed in school.
  • DREAM youth make learning gains over the summer and have a lot of fun.
  • DREAM youth gain a broader sense of the world.


Key Results for Year 1:

  1. 100% of mentors express they have had a conversation with the YSM by November 1, 2020.
  2. 100% of families express they have had a conversation with the YSM by November 1, 2020.
  3. 100% of volunteer mentors express an understanding of their role as a DREAM mentor that aligns with the organization’s Village Mentoring model by December 1, 2020.
  4. 100% of volunteer mentors express they have consistently engaged in Village Mentoring (COVID 19 version) for six consecutive weeks by March 15, 2021.
  5. 100% of Community Organizers provide at least one academic resource session per youth assigned, per week by November 1, 2020.
  6. 100% of youth assigned attend at least two DREAM-sponsored sessions a week by January 31, 2021.
  7. 100% of youth assigned attend one summer enrichment activity per week by June 30, 2021.


The experience:

  • Managers should expect to work a schedule that fits the schedule of those they are serving.  This means there will some regularly scheduled hours and some hours that are responsive to volunteers, youth and family demands.  Additionally, the schedule will be a mix of daytime, evenings, weekdays and weekends.  Managers will have agency over their schedule as long as it serves those they are supporting well.
  • The experience is heavy with person-to person communication and support (whether that is actually in person or online)
  • The experience is broken up into a few main foci that impact the day-to-day:
    • recruiting, training and supporting volunteers (both AmeriCorps and mentors)
    • attending to youth, families and partners that rely upon DREAM for varying reasons
    • operating the organization’s programs and activities with fidelity to its models
  • Communication with mentors, parents and partners occurs every week (or more frequently as circumstances may direct).
  • Communication with DREAM’s broader community occurs monthly in multiple ways (reporting to our Board of Directors, building new partnerships in each community, and connecting with local organizations and resources that offer supplemental services to youth and families, for example).
  • Participate as a member of DREAM’s leadership team by attending regular meetings and driving strategy and execution of initiatives.
  • Participate as a member of at least one committee.
  • Lead and follow up with weekly experience/support meetings for AmeriCorps members.
  • Regularly partner with the leadership team to provide AmeriCorps members a successful and valuable experience.
  • Lead discussion regarding weekly member professional/experience enrichment activities.
  • Summer months will transition to creating and delivering activities that fight the “summer slide” and build engagement, academic enrichment and fun for youth (daily and weekly schedule will likely change to lead out-of-school time in the summer).


Position type/expected hours of work: This is a full time, non-exempt position. The position will average 35-45 hours per week with regular evenings and occasional weekend events over the course of the year. Participation and leadership at regular multi-day retreats is required (typically one each quarter).


Supervisory Responsibility: This position supervises the team assembled to support the programs DREAM operates in the locations they are assigned. Teams may consist of AmeriCorps members, volunteers and/or full or part-time employees.  Additionally, this position is responsible for the supervision of any office or program space and its assets that DREAM occupies/owns.


Work environment/physical demands:  This position operates in multiple spaces. The spaces included may have characteristics similar to a professional office environment, an indoor/outdoor environment with active children and students, a community center, a classroom/campus, and/or the homes of our members and/or participants. This role routinely uses standard office/school equipment (such as computers, phones, photocopiers, filing cabinets and printers) as well as equipment characteristic of an outdoor youth day camp (pop-up shade canopies/tents, hand tools, food preparation equipment, storage spaces and sports equipment/toys).


The physical demands described here are representative of those that must be met by an employee/member to successfully perform the essential functions of this job.


This position requires comfort working in outdoor environments, regardless of the weather.  This position can be very active and frequently requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.  While performing the duties of this job, the employee/member is regularly required to communicate with individuals who talk and hear.  The employee/member must occasionally lift and/or move items over 50 pounds.  While performing the duties of this job, the employee/member is regularly required to observe and comprehend using vision abilities that include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 


Travel:  Travel includes local travel (colleges, partners and communities with which we work) and regional travel (visiting other DREAM geographies and for retreats and special events) during the work hours described. Out-of-the-area and overnight travel will be expected.


Preferred qualifications/experience:

  • Experience working or living in a diverse and inclusive environment with elevated, demonstrated awareness of issues of social equity and social and racial justice.
  • Demonstrated practice or education serving diverse communities or populations of people of color in an equitable manner and a manner that is respectful and aware of the community's experience. 
  • Experience supervising and leading a staff of employees, service members and volunteers with forward thinking and strategy.
  • Exceptional communication and facilitation skills with a focus on direct communication.
  • Experience supervising and maintaining the organizational property, office, and program space.
  • Computer proficiency: comfort with Microsoft Office apps, Google's GSuite and email communication; Salesforce CRM experience; accounting software experience.
  • Familiarity with AmeriCorps grant requirements and mentoring programs requirements as expressed by CNCS and state and local regulations, respectively.
  • Demonstrated ability to manage time and set priorities while giving consideration to staff, the organization, and the self.


Helpful experience:

  • Creativity, energy, and an entrepreneurial spirit.
  • A contagious energy for DREAM’s work.
  • Comfortable working in an outdoor environment in all seasons.


AAP/EEO Statement:  The DREAM Program is an equal opportunity employer and an incorporated 501(c)3 charitable organization. The DREAM Program prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


At will employment:  The DREAM Program is an at will employer. Employment with The DREAM Program is voluntary and is subject to termination by you or The DREAM Program at will, with or without cause, and with or without notice, at any time. The policy of employment-at-will may not be modified by any officer or employee.


Other duties:  Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee/member for this position. Duties, responsibilities and activities may change at any time with or without notice.


Terms and benefits:

  • $18.02/hr (based on $37,500/year).
  • General health insurance.
  • Access to Employee Assistance Program.
  • Opportunity for professional development.
  • DREAM gear/uniform provided and required.
  • Reimbursements for work-related travel.
  • Incredible, life-changing experiences!


WHY WE DREAM...

[Visit our website (dreamprogram.org) or see us social media (Facebook, Twitter, Instagram)]


 Our Beliefs

  • We believe that the opportunity gap is unfair and unjust.
  • We believe that childhood is a precious part of the human experience and worthy of great investment.
  • We believe that all children have immense potential to contribute to our society and that lost potential for one is lost potential for all.
  • We believe that change is possible.


Our Vision

We seek a world in which all children have the opportunities, resources, and relationships necessary to achieve their dreams.


Our Mission

Our mission is to close the opportunity gap for children living in low-income housing.


Cultural Values

  • We live in the grassroots. We see ourselves as more of a movement than an organization. We value bottom-up development and look to our volunteers for leadership.
  • We are relationship-oriented. When relationships are done well, they can change the world and build bridges across differences. Relationships are at the center of all we do and are our greatest source of impact, influence, and learning.
  • We value transparency. We are an open organization and invite all to participate in decision-making. We see honest communication as the foundation for creating trust and understanding.
  • We like to play. We sing, surprise, act spontaneously, play games, and imagine. We see potential for something magical in every interaction. We think play is the ultimate vehicle or delivering our services.
  • We think the high dive is fun! Positive risk-taking plays a crucial role in development. By pushing our comfort zones, we broaden our world views and expand our options.
  • We think anything is possible. Call us naïve...wait a minute, don’t do that! Just join us!

Thank You

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  • Location
    Boston, Massachusetts
  • Department
    Programs
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $37,500